Delivery and T &C's
Terms of the sale
Size and staus of the plants and plugs that we sell are shown on the website to our best ability, however, as you can appreciate there may inevitably be some variations in size, shape and colour between different specimens. Illustrations, descriptions, photographs and other information pertaining to a specific product is approximate and for guidance only.
Delivery
We take great care to ensure your plants arrive safely and in the best possible condition.
We use a variety of trusted delivery carriers, depending on the size of your order and your location, to provide the most suitable service. Asa rule most items will be with you within 2 working days. We do not ship on a Friday as shipments are held over the weekend.
Delivery Charges
Standard UK Delivery: £3.50 per order
We currently deliver to UK addresses only.
Packaging
We're committed to reducing waste wherever possible and use recycled and recyclable packaging whenever we can. This helps us protect both your plants and the environment.
When Your Order Arrives
Please make sure someone is available to accept your delivery.
As soon as your plants arrive, we recommend that you:
Unpack them immediately.
Check they have travelled well.
Water them as soon as possible if required.
Place them in a sheltered spot until you're ready to plant them.
Giving your plants a drink and allowing them to recover from their journey will help them establish quickly and ensure the best possible results.
If you have any questions about your order or delivery, please don't hesitate to get in touch—we're always happy to help.
We will deliver the goods to the address you specify for delivery on your order. Please make sure this address is accurate, and that you are careful to select the appropriate address for shipping and billing. We cannot accept any liability for loss or damage to the goods once they have been delivered in accordance with your delivery instructions.
We aim to deliver within the quoted time frame, but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, we will contact you to advise you that the delivery date has changed.
In the event that you will not be at home when your items are due to be delivered please let us have an alternative delivery address (perhaps a neighbour), to ensure that we can arrange this request.
Our Promise to You
We aim to provide high quality plants to our customers, however if the goods arrive with you in an unacceptable state, please notify us as soon as the issue has been identified.
Returns and refunds
We hope that you are pleased with your order from us, however if there is a problem please let us know within 28 days of receiving your order.
We are happy to exchange or refund your order as long as:
Faulty or Damaged Items
Should you receive an item that has been damaged in transit, or is faulty, please get in touch. We will offer to replace your order or refund you in full if not available.
Refunds
Refunds will be made back to the original payment method within 14 days.
We cannot accept responsibility for items that fail to grow due to extreme weather conditions (such as unusual spells of drought, prolonged periods of wet weather, and severe winter freezing), over or under-watering, or for items which have not been cared for according to our planting instructions. We will refund or replace the plant (subject to availability). Please note refunds will cover the cost of the plant in question and will not include original shipping costs.